Privacy Policy

Last Updated: September 18, 2024

Welcome to Lakeview Journeys! This privacy policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website and engage with our services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. Please read this policy carefully to make informed decisions about your personal information.

Sign the cancellation policy agreement (PDF)

Sign the traveler’s release form (PDF)

Information We Collect

We may collect the following types of information:

  • Personal Information: When you sign up for our services or make a purchase, we may collect personal information such as your name, email address, postal address, and payment details.

  • Communication Data: If you choose to communicate with us via email, contact forms, or other methods, we may collect the content of those communications.

    Usage Information: We collect information about how you interact with our website, including your IP address, browser type, device information, and browsing patterns.

    How We Use Your Information

    We use your personal information for the following purposes:

  • To provide you with the products and services you request.

  • To communicate with you about your account, orders, and updates.

  • To personalize your experience and recommend products and services.

  • To improve our website and services.

  • To comply with legal obligations and protect our rights.

    Data Sharing and Security

    We may share your personal information with trusted service providers, affiliates, or partners for the purposes outlined in this Privacy Policy. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All the above categories exclude text messaging originator opt-in data and consent;
    this information will not be shared with any third parties for their marketing reasons/purposes.

    Your Rights

    You have the right to access, correct, or delete your personal information. If you have any questions or requests regarding your data, please contact us using the information provided below.

    SMS Compliance Statement

    At Lakeview Journeys, we are committed to ensuring that our SMS (Short Message Service) communications comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) in the United States. This SMS compliance statement outlines our practices to protect your privacy and provide you with clear information about our SMS communications.

    Consent to Receive SMS

    By providing your mobile phone number to Lakeview Journeys and opting in to receive SMS communications from us, you consent to receiving text messages related to our products, services, promotions, and updates. You can opt out of receiving SMS messages at any time by following the instructions provided in the SMS or by contacting us through the methods provided on our website.

    Message Frequency

    We aim to send SMS messages with reasonable frequency to keep you informed about relevant information, offers, and updates. Message frequency may vary based on your preferences and the nature of our communications.

    Data Usage and Protection

    Your privacy is important to us. We will only use your mobile phone number for the purposes outlined in this SMS compliance statement. We will not sell, rent, or share your phone number with third parties for marketing purposes without your express consent. Please refer to our broader Privacy Policy for more information on how we handle your personal data.

    Costs and Charges

    Standard message and data rates may apply to SMS communications, depending on your mobile service plan. Lakeview Journeys is not responsible for any costs or charges incurred by you when receiving SMS messages from us.

    Opting Out

    If you no longer wish to receive SMS messages from Lakeview Journeys, you can opt out at any time by replying to an SMS with “STOP” or by contacting us through the methods provided on our website. We will promptly honor your request to unsubscribe from SMS communications.

    Changes to this Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or applicable regulations. We encourage you to review this policy periodically for updates.

    Contact Us

    If you have questions, concerns, or requests related to your personal information, our privacy practices, or this Privacy Policy, please contact us at team@lakeviewjourneys.com.